Returns & Exchanges

At Mendi.io, we want you to love every piece you wear, which is why we offer a 30-day window for returns and exchanges on all unworn items in their original packaging. Our goal is to ensure your fashion experience is seamless from the moment you browse to the moment you find your perfect fit.

1

Initiate Your Request

Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.

2

Prepare Your Package

Securely pack your items in their original packaging, ensuring all tags are still attached and the garment is in its original condition.

3

Print and Attach Label

Download your prepaid shipping label from the portal, print it out, and fix it clearly to the outside of your return parcel.

4

Ship and Track

Drop off your package at any authorized carrier location and keep your tracking receipt; we will process your refund or exchange within 5-7 business days of receipt.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing